Overview
Our refund and returns policy on gifts and banners lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Where a balloon either singular or display has been collected or delivered and then become faulty, we must be notified within 12 hours of collection or delivery. Anything over 12 hours is deemed outside of our control and cannot be determined to be a faulty balloon. We will inspect the balloon to ensure the balloon has been cared for in accordance with our Balloon Care page. Only once we have done this will we consider a replacement or refund. If it is deemed the fault has arose by the actions of the customer, any replacements will be at an additional cost and no refund will be offered.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Cancellations (For customers who are purchasing the Goods or Services not in the course of a business and who are based within the EU only):
• If you ordered the Goods or Services off-premises then you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days after the day you placed your order provided that you have not asked us to perform the Services or deliver the Goods before this date.
• To exercise your right to cancel you must contact us by email prior to returning the item and await confirmation from ourselves that we are awaiting the return of the product before sending to us. Without this we are unable to track goods and may result in the return being voided. All return requests via email must be sent to sales@roaringpartyz.co.uk detailing the date purchased, transaction number (found on your receipt). You must provide us with a clear statement of your decision to cancel an order.
• Please note that you have no right to cancel an order for balloons or hire Equipment once these have been delivered.
Effects of Cancellation under clause 6.1:
• If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
• We will make the reimbursement without delay and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
• We will make this reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.
• If you requested to begin the performance of Services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of
the contract.
We can only accept a refund request for personalised items where we have made the error. It is the customer’s responsibility to check the item they are purchasing is correct.
Before a refund is issued Roaring Partyz reserve the right to check the product to ensure the damage has not been wilfully done in order to obtain reimbursement.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@roaringpartyz.co.uk
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to:
Roaring Partyz
73 Moss Lane
Orrell Park
L9 8AE.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@roaringpartyz.co.uk for questions related to refunds and returns.
Further Details
Further details of our terms and return policy are on our terms and conditions page.