Frequently Asked Questions
We get asked numerous questions everyday, a lot of them are the same ones so we thought we would compile this FAQ page with a few here to help.
What time is my delivery?
Deliveries are between 4pm and 7pm Tuesday to Friday and 1pm to 3pm of a Saturday. Due to the wide area we cover, we are unable to give or guarantee specific times for delivery. More information is on our Delivery & Collection information page.
What time is my collection?
Collections are done by appointment only between 1pm and 4pm Tuesday to Friday and 12pm to 1pm on Saturdays. There are no collections of a Sunday and Monday. More information is on our Delivery & Collection information page.
What are your opening times?
We are open Tuesday to Friday 10am to 4pm and Monday 10am to 1pm.
How long is my hire?
All prices on hire products such as but not limited to light up numbers, cross, letters, post box, sail board, balloon hoop and candy cart are for the duration of your event up to 24 hours. If you need it for longer than 24 hours please see the options on the listing or contact us or message us on Facebook and Instagram.
How long will my balloons last?
Balloons can last a number of days to weeks to months depending on the conditions they are stored in and the type of balloon ordered. More details can be found on our Balloon Care page.
How many pictures can I have on my banner?
You can have up to 2 pictures on a banner order. If you want more pictures, we would recommend using a picture collage maker.
Where do you deliver?
We cover the whole of the L postcode area for balloons, prop hire, light up hire and room dressing. Unfortunately we do not hand deliver to CH, WA or WN postcodes. We can still deliver gifts, banners and boxed balloons using DPD, Evri and Royal Mail to anywhere in the UK.
How do I order?
You can order and pay for any item listed on our website. You can also order in store and by messaging on social media.
Where is your shop?
We can be found at 73 Moss Lane, Orrell Park, L9 8AE