Delivery &
Delivery and Collection Information
Delivery and Collection information for you balloons, banners and personalised gifts. Please see below the timings for collection your balloons or personalised merchandise. For room dressing, light up props and general prop hire in function venues, we will work to your party and venue’s times. Our times may have to change during busy seasonal events. We will update this page to keep you updated.
This option is available to persons able to collect from our shop at 73 Moss Lane, Orrell Park, L9 8AE. All orders are checked and if this option is chosen, a email will be sent with the address for collection once the order has been picked or created. Should a customer choose collection but not be able to collect, the option of delivery with appropriate fees will be offered or the sale will be cancelled and the transaction refunded. Collections are done only between 1pm and 4pm Tuesday to Friday and 12pm to 1pm on Saturdays. There are no collections of a Sunday and Monday. Collections not made with in 5 working days will automatically be cancelled.
Where balloon creations are purchased through collection, we require a minimum 24 hours notice. Balloons will not be created until we have confirmation of collection. Should no collection be made on the agreed date our cancellation policy, as set out in our terms and conditions, will be enforced.
The below applies to all orders for delivery to a L postcode taken in store, over social media or through our website. All deliveries are prepaid in full. Deliveries are between 4pm and 7pm Tuesday to Friday and 1pm to 3pm of a Saturday unless our new Premium Delivery is selected.
Our new Premium Delivery service allows us to deliver when you need it! By selecting Premium Delivery you can have your order delivered between 11am and 3.30pm Tuesday to Friday or 11am – 12:30pm and 4pm and 7pm on a Saturday. The extra charge is £5 on top of the usual delivery fee and is subject to a £20 minimum order. Any set ups on a Sunday are now subject to our premium delivery fees between £10 and £18.
Hand delivery to any L postcode has an additional charge and is subject to a £10 minimum order. When ordering through the website, please double check you have selected the correct delivery method as this is not set by default. If a order is placed as click and collect, it will be treated as such and delivery will not commence. Please ensure the date given is not the date of a birthday or anniversary and is the day before. During busy periods, particularly seasonal events, delivery times may change and we recommend visiting our Facebook page for updates. During busy periods we may not be able to respond to communication requesting delivery times. Specific delivery times cannot be requested.
Changes in fees from 23rd August 2024:
Standard Items:
£3 Delivery to post codes: L9, L20 (Premium Delivery: £8)
£8 Delivery to post codes: L1, L2, L39 (Premium Delivery: £13)
£6 extra to all other L postcodes (Premium Delivery: £11)
Props and room dressing:
£13 Delivery to post codes: L1, L2, L39 (Premium Delivery: £18)
£10 extra to all other L postcodes (Premium Delivery: £15)
Banners:
All banners on their own, without balloons included will now be posted only at £8 per order.
Postage including Royal Mail
We are happy to offer 2nd class, 1st class and Special Delivery postage on our items. We endeavour to dispatch all items to the address provided the same day if purchased before 2pm, however, during peak times this will depend on current order volume. Second class post typically takes 3-5 working days, first class 1-2 working days and Special Delivery by 1pm the next working day. Once the item is in the Royal Mail network, we are not responsible for delivery times. Inflated balloons cannot be sent by Royal Mail.
Courier by Hermes or DPD
We pride ourselves on helping low budget families and it is for that reason we offer delivery through Hermes and DPD. They offer courier service for heavier goods at a reduced cost vs Royal Mail and they are also our chosen courier for all balloon in a box and bubble in a box. Hermes delivery typically takes 2 to 3 working days with DPD offering 48 hour delivery. Once the item is in the courier’s network, we are not responsible for delivery times.
Further Delivery and collection information
We obtain proof of posting and use Royal Mail and DPD codes to track delivery. Items will only be dispatched once payment is confirmed and verified.
